Operations & Admin · Epoch Technologies

Document & Email Processing

Reads documents, sorts requests and drafts replies.

Who it’s for

Teams that spend hours reading documents and emails, sorting requests and typing the same replies.

What you get

  • Less retyping from documents and emails
  • Requests reach the right person faster
  • Replies drafted for your staff to check
  • Nothing is sent without approval

How it works

  1. Map what arrives

    We list the document and email types your team handles.

  2. Sort and route

    Rules sort each request and send it to the right person.

  3. Extract and draft

    Key details go into your tools, and replies are drafted for staff to approve.

  4. Handle exceptions

    Anything unusual goes to an exceptions queue, and we review it monthly.

Questions

Will this replace our staff?

It takes the repeated reading, sorting and drafting. A person still approves replies and anything that commits the company.

Does it send replies on its own?

No. Replies are drafted for your staff to approve.

What about documents it doesn’t recognise?

They go to an exceptions queue for a person to handle.

Can you clear our backlog?

Clearing a historic backlog is quoted separately.

Included with every project

Book a demo: Document & Email Processing

Tell us a little about your team. We’ll reply to arrange a short call.

About: Document & Email Processing

We use these details only to reply to your enquiry. See our Privacy Policy.