Customers & Sales · EpochTech.ai
An AI front desk that answers every enquiry on your website chat and WhatsApp, 24/7. Routine bookings go straight to your booking page; everything else goes to your team, neatly summarised.
Hi, can I book an appointment for Saturday morning?
Of course! A standard appointment takes about 45 minutes. Could I take your name? I’ll send you the booking link.
Sam. 10am if possible 🙂
Thanks Sam ✓ Pick your Saturday slot here: yourbusiness.com/book
✓ Booked · Sat 10:00 · team notified
Illustrative mock-up. Names and details are fictitious.
Whatever the channel, it follows one triage flow, agreed with you and written in your own words.
On your website chat or WhatsApp, day or night. It replies straight away.
A standard booking, a common question, a request that needs a quote, or someone who wants a person.
It collects the details the booking needs and sends the matching booking link. The customer picks a slot and confirms online.
Name, phone, details and photos are collected once and sent to staff as one summary by WhatsApp and/or email.
Website and WhatsApp messages are answered straight away, even while your team is busy with other customers.
Evenings and weekends, standard appointments are still booked online there and then. Other requests are queued for a call-back.
“How much is…?”, hours, location and parking are answered from your approved information, not typed again and again.
Custom requests arrive as one summary instead of details collected piecemeal over several messages. No one has to ask twice.
It answers in the language the customer writes in, using your team’s own vocabulary.
Nothing is sent to customers that you haven’t approved. Staff can take over any chat, and a dashboard keeps the full conversation history.
Booking appointments
For standard bookings it collects the details it needs and the customer’s preferred day, then sends the right link to your booking page. The customer picks a slot and confirms; your team gets an alert.
After-hours enquiries
Messages that arrive after closing are answered straight away. Standard bookings still go through; anything else is queued for a call-back.
Answering FAQs
“From” prices, opening hours, location, parking and payment methods — answered only from information you approve.
Handing off to staff
Quote requests, complaints and anything unusual are collected once — name, contact details, description and photos — and handed to your team.
It connects through the official WhatsApp Business Platform, so customers message the number they already know. Every hand-off and booking-link click can trigger an instant WhatsApp and/or email alert to the named staff, plus an optional daily summary.
Need calls covered too? Our phone answering picks up missed and after-hours calls, books appointments and texts your team a summary.
你好，想約星期六，得唔得？
你好！得㗎。撳呢度揀星期六時段就得：yourbusiness.com/book
唔該晒！
New hand-off · action needed
Illustrative mock-ups. Names and details are fictitious.
Live in about four weeks from receiving your information. Nothing goes live until you sign it off.
Pricing
Quoted after we see your process
Plus a one-off set-up fee. Final figures are confirmed after a short call, once the channels in scope are agreed. Messaging fees from WhatsApp (Meta) are separate.
You are the data controller; EpochTech.ai acts as data processor under a written Data Processing Agreement, in line with GDPR and local data-protection laws.
An AI receptionist answers customer messages for your business on your website chat and WhatsApp, 24/7. It answers common questions from information you approve, books standard appointments through your booking page, and hands everything else to your team.
It asks for the details a standard booking needs, then sends the matching link to your existing booking page so the customer picks a slot and confirms. Your team gets an alert.
It runs on your own number via the official WhatsApp Business Platform. Customers message the number they already know, and your staff can take over any chat.
No. It only gives information you have approved, such as “from” prices, opening hours and location. It never gives binding quotes. Those enquiries are collected once and handed to your team as a summary.
Whenever a customer asks for a person, or the AI is unsure (complaints, complex requests, disputes), it hands over politely with the full conversation attached. Your team gets a WhatsApp and/or email alert.
Yes. Our phone answering picks up missed and after-hours calls, books appointments and texts your team a summary. It can run alongside the receptionist or on its own.
Under GDPR and local data-protection laws. You are the data controller; EpochTech.ai acts as data processor under a written Data Processing Agreement. Only the details needed for the enquiry are collected, customers are told they are chatting with an AI, and reminders or marketing are sent only with consent.
About four weeks from receiving your information. Your team tests a working version, and nothing goes live until you sign it off. WhatsApp approval timing is set by Meta.
A one-off set-up fee plus a monthly plan. Final figures are confirmed after a short call, once the channels in scope are agreed.
Book a 20-minute demo. No tech talk — we’ll show you how it would answer your customers.
Prefer email? info@epochtech.ai